Refund and Cancellation Policy

Effective August 24, 2026

Who handles a refund

For a tenant business's checkout, the business named on the order is the first point of contact and is responsible for its fulfillment and the policy shown to customers. Eligibility is determined by the policy displayed before purchase and applicable law. The configured provider charge type may also make WebFormafy responsible for initiating or funding a processor refund or chargeback even when the tenant is the underlying seller. WebFormafy provides reconciliation and support tooling; no policy erases customer rights that cannot be waived.

Cancellation is separate from refund

Stopping preparation, delivery, an appointment, subscription renewal, or auction fulfillment does not by itself return money. A successful refund is recorded separately with an amount, original payment, provider refund reference, and provider status. Customers should retain that confirmation.

How refunds are returned

• Refunds are sent only to the original payment transaction through Stripe, Square, PayPal, or the provider shown on the receipt.
• Pending or failed provider refunds are not represented as completed.
• Partial refunds state the refunded amount; they do not make the full order appear refunded.
• External methods such as a merchant's direct Venmo or PayPal.Me handoff require the merchant to provide proof and reconcile the order manually.
• Provider posting times vary. The refund confirmation date is not necessarily the date a bank makes funds available.

What this policy must show before purchase

Each checkout should identify the seller, material fulfillment timing, cancellation and return conditions, nonrefundable items where lawful, the method for requesting a refund, any marketplace or processing fees that are not returned, and the address or contact information required by applicable law. If a special merchant policy is not displayed and captured with the order, WebFormafy will not treat an unpublished restriction as controlling.

Goods, services, appointments, digital delivery, and auctions

Eligibility can differ by offering and jurisdiction. Returning items to inventory, shipping, tips, coupons, digital access, tax, marketplace fees, payouts, and transfer reversals are reviewed independently. An auction authorization cancellation means the provider was asked to release or void an authorization before capture; a refund after capture is separately identified. This is a payment authorization and release workflow, not a WebFormafy escrow account.

Missing, delayed, or disputed orders

Sellers must honor shipment and fulfillment representations and provide delay/cancellation choices where required. If the seller cannot resolve a request, contact the payment provider using the transaction shown on the receipt and notify SkyGridobe@gmail.com so the platform record can be reconciled.

Platform subscription charges

For WebFormafy subscription billing, contact support with the account email, charge date, amount, and provider transaction ID. Eligibility is reviewed under the purchase terms and applicable law. Cancelling future renewal does not automatically refund a completed prior charge. If a renewal lacked required disclosure, consent, reminder, acknowledgment, or cancellation access, that issue is escalated for legal and provider review rather than denied under a blanket “no refund” rule.